• Hotline SMS: 0426 370 990
  • Follow our facebook & instagram @bigwhale_au
  • Welcome to BigWhale

Pickup Your Order

**UPDATE AS OF 1st JULY 2019**

Due to warehouse relocation, we are unable to offer pickup at the moment, except for Kidkraft product at NSW location.

_________________________

Store Pickup is only available for selected products and from selected locations as shown on our Website. During the ordering process, you need to select STORE PICKUP from which you will collect the order. You will receive notification via email when your order is ready for collection for in-stock products, and notification via SMS for preorder products (if you provide a mobile phone number at time of ordering). 
A valid email address and telephone number must be provided to use Store Pickup.

You agree to comply with certain collection requirements specified below and any other requirements that we notify to you when you place your order through our Website or notified prior to collection:

  • you must collect your order from the our pickup point store;
  • photographic identification and a signature, and where requested, proof of age, must be provided when you collect your order; and
  • the email order confirmation for your order must be shown when you collect your order.

  • Only the person on order can collect. If you will not be the person collecting your order then you must nominate your representative who will be collecting your order by providing their details to the us at the time your order is placed. Your representative must provide us at the time of collection with proof of their identity (including photographic identification) and, where relevant, age, and the confirmation or receipt for your order and such other verification reasonably requested by us. By nominating an alternate person to collect the order for you, you acknowledge and agree that that person is authorised by you to collect your order.
    We will not allow a Restricted Product to be collected by a person who is unable to prove that he or she is over the required age as prescribed by law or as otherwise set out in these terms and conditions. 

    If you fail to collect your Store Pickup order within 6 weeks after you receive notification that the order is available for collection, we may cancel the order.